Privacy Policy

For Operational CRMFor Smartos Booking App

This Privacy Policy is effective of 22 July 2021.

1. Introduction

At Smartos, we prioritize the security of our customers and users’ information. All software, applications, browsers, services offered by us are linked to this Privacy Policy, and that includes all means of personal communication by mail or telephone belong to our service.

When you register to use services on the Smartos platform, we can assure that we have comprehensive information security, ensuring that only you and those provided with this information are allowed to access your financial information and your account.

Because we respect your privacy and understand the extent of importannce for you to know how we handle the information we receive. Therefore, this privacy policy is intended to help you understand what information we collect and how we process it. By using our browser and products, Smartos CRM, Smartos Whitelabel App, Smartos Booking App, customers and users consent to the collection and use of personal information as described in this policy.

Also, this privacy policy is related to the Terms of Service (posted here) (linked to the Terms of Service page)

2. Definitions

  • When we refer to “Smartos” (or “we”, “our”, “system”), we mean (a) Smartos – software and services exclusively developed by Enouvo IT Solutions or (b) Enouvo IT Solutions Single-Shareholder Limited Liability Company.
  • In this Privacy Policy, when we refer to “Customers”, “Users”, “Users” as customers who use our Smartos Software and Services.
  • “Customer data” shall refer to the information, data, reports, addresses and other documents of the customer in electronic form that the user stores on the system.
  • “Personal data” shall refer any information related to a confirmed or identified individual.
  • “Admin User” shall refer a user who has the right to access, adjust, create, edit, and delete all information and data on the Smartos system. At the same time, Admin users can access all Smartos features according to the agreed and signed service package.
  • “Staff User” shall refer a user who has access only to certain features on the Smartos system.
  • “You”, “Your” and more, in the Terms of Use or Privacy Policy, in relation to Customer or User
  • “Customer Content” may be any image, content, video, audio or other media that Customer updates on a system or service.
  • “We”, “Our” and the like, refer to Smartos, Enouvo IT Solutions.
  • “Enouvo IT Solutions” is Enouvo Information IT Solutions Single-Shareholder Limited Liability Company in Danang.

3. What information do we collect?

We collect information to ensure a better service to all users and all the information is collected through a variety of sources.

1. Information provided by the userWe collect some information such as Full name, Company name, Business unit, Address, Email, Phone number, Contact address, Tax ID number, Bank account number, time of your visit , and other information not mentioned herein.You can modify your account information at any time by making changes in the account management section on the system.

2. Information provided by customersCustomer or user may load or store information in Customer Data. Smartos does not communicate directly with the personal information stored by the Customer or the user.Each customer is responsible for informing their customers and third parties regarding the data that the customer collects and how this data is transformed through the customer’s service.

3. Information is collected automaticallyWhen a user or customer uses our services, we may automatically store information from the customer’s or user’s device using our own developed schemes.

4. How we collect your information

We obtain your personal information from a variety of sources:

  • You provide your information directly (when registering an account on the system)
  • We store certain information automatically when you use our platform or services (including technologies such as cookies).
  • We receive certain information from Third parties (such as when you sign up for an account and use Third-party services or when you pay us using a mobile app or online payment channel)

5. How we use your information

Your personal information sent to us through Smartos platforms and services will be used for the purposes detailed in this privacy policy or in connection with this browser page. We may use your personal information in the following cases:

  • Provide information, services and support at your request
  • Send email notifications of our programs, special events, marketing campaigns, surveys, promotions, advertisements
  • Send you contracts and invoices, and collect service charges from you
  • Notify you of changes in our service, technical issues or privacy policy
  • Resolve disputes and arising issues related to the use of the website
  • Prevent illegal or prohibited activities outlined in the Terms of Use
  • Evaluate and improve our services
  • Ensure safety and integrity of our Services
  • Resolve your complaints, claims, inquiries related to our software and services
  • Protect your rights and property (from abuse, fraud)
  • Compare the accuracy of the information you provide with a third party

However, we may disclose your personal information in the following cases:

  • We have your consent to disclose this information
  • A third party you authorize or allow to ask us for your personal information upon legal request or from a government agency or if we confirm such action is necessary to comply with legal requirements or to comply with the law
  • Serve the purpose of investigation, prevent or take action in connection with illegal activities, suspected fraud, threats to the safety of any person or other provisions of law.
  • Protect someone else’s rights, interests, property, safety
  • To other third parties with whom we have joint ventures to provide Smartos services or new Smartos related services.

Other than these mentioned in this policy, Smartos will not provide, sell, rent or lend any personal information to any third party, except as required by a governmental authority, a valid court or complied with local laws or regulations.

6. Cookies and IP Address

When you visit our web browser or use our services, we use “cookies” – roughly understood as a piece of information stored on your hard disk. We use Cookies to personalize and improve the efficiency of your time online. Cookies allow browser sites or services to recognize your browser while logged in and allow Smartos to process the information you provide. Cookies help us recognize you if you visit multiple pages of our website in the same session, so we don’t need to require your password on each page.

When using cookies, only Smartos can read and use it, identify you as a Smartos customer and make the process of logging into the Smartos system simpler. After you log out or close your browser, this cookie will expire and won’t have any effect.

Most browsers automatically accept cookies, but you can change the setting to reject all cookies according to your preference. However, if you choose to reject cookies, there will be interferences with and effect on some cookie-dependent services and features at Smartos.

7. Security information

Smartos maintains adequate security measures to protect your information from loss, destruction, exploitation, unauthorized access or disclosure. These technologies help to ensure your data safe.

8. Storage and transfer of personal information

Personal information of customers will be used throughout the process of cooperation and duration of contract. After the contract ends, all data will be stored for up to 30 days. After this period, the customer’s data will be completely deleted from the system, unless requested by the state and the authorities.

We store and process your personal information on our servers, we protect it with physical and electronic safeguards including: firewalls, data encryption and applicable procedures, information privacy law. Smartos enforces access control to information, and we only grant accesss of personal information to employees who are in need to fulfill their job responsibilities on the Smartos system.

In unexpected cases, sometimes the transmission of information over the network transmission is not completely guaranteed. Although we strive to protect your personal data at all times, we cannot guarantee the security of information transferred to our browser. Any conversions you may make are your responsibility. As soon as we receive your information, we will implement strict protection procedures to prevent unauthorized access.

You are responsible for maintaining your password and other confidential information when logging in. We won’t ask for your password (unless you log into our system)

9. Your rights

When using Smartos software and services, you have the following rights:

  • Access, update, change or delete personal information directly in your account or contact us at [email protected] to request changes. Note that we may require confirmation of your identity before accepting the request made. If we are unable to confirm your identity or request, we will not be able to fulfill your request
  • Prevent and object to the collection of personal information in accordance with applicable law.
  • Submit inquiries and complaints to our service through this browser

10. Third Party’s Services

Our browser and applications, from time to time, will contain links to browsers of our partners. If you agree to access these links, keep in mind that these browsers have their own privacy policies and we do not bear any responsibility and liability for those policies. Please check the policies before you submit any personal information to such browser sites.

11. Children’s Policy

Not any service and application on this browser is suitable or attempt to collect personal information from children under 13.If you as parents or guardians who know your children have provided personal information to SMARTOS, please contact us to take timely action.

12. Changes to privacy policy

We may update and change this policy from time to time without notice. You can view the latest versions of this privacy policy any time on this browser page. Your acceptance to continue using of our products means that you agree to the revised policies.We may also notify you of changes to our privacy policy by email.

13. Contact

If you should have any concerns or questions related to this Privacy Policy, please contact us through email at [email protected]

Effective as of: Jul.08, 2021

Effective as of 12 July, 2021

Thanks for using Smartos Booking app! Here we describe how we collect, use, and handle your personal data when you use our websites, software, mobile applications and services (“Services”).

1. Introduction

At Smartos, we prioritize the security of our customers and users’ information. All software, applications, browsers, services offered by us are linked to this Privacy Policy, and that includes all means of personal communication by mail or telephone belong to our service.

When you register to use services on the Smartos platform, we can assure that we have comprehensive information security, ensuring that only you and those provided with this information are allowed to access your financial information and your account.

Because we respect your privacy and understand the extent of importannce for you to know how we handle the information we receive. Therefore, this privacy policy is intended to help you understand what information we collect and how we process it. By using our browser and products, Smartos CRM, Smartos Whitelabel App, Smartos Booking App, customers and users consent to the collection and use of personal information as described in this policy.

Also, this privacy policy is related to the Terms of Service (posted here) (linked to the Terms of Service page)

2. About this Policy

The aim of this Policy is to:

  1. Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with;
  2. Explain the way we use the personal data that you share with us in order to give you a great experience when you are using the Smartos platform; and
  3. Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.

We hope this helps you to understand our privacy commitments to you. For further clarification of the terms used in this Policy please contact us if you ever have any questions or concerns via email [email protected]

Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use the Smartos services.

3. Definitions

  • When we refer to “Smartos” (or “we”, “our”, “system”), we mean (a) Smartos – software and services exclusively developed by Enouvo IT Solutions or (b) Enouvo IT Solutions Single-Shareholder Limited Liability Company.
  • In this Privacy Policy, when we refer to “Customers”, “Users”, “Users” as customers who use our Smartos Software and Services.
  • “Customer data” shall refer to the information, data, reports, addresses and other documents of the customer in electronic form that the user stores on the system.
  • “Personal data” shall refer any information related to a confirmed or identified individual.
  • “You”, “Your” and more, in the Terms of or Privacy Policy, in relation to Customer or User
  • “Customer Content” may be any image, content, video, audio or other media that Customer updates on a system or service.
  • “We”, “Our” and the like, refer to Smartos, Enouvo IT Solutions.
  • “Enouvo IT Solutions” is Enouvo Information IT Solutions Single-Shareholder Limited Liability Company in Danang.

4. What information do we collect?

We collect information to ensure a better service to all users and all the information is collected through a variety of sources.

1. Information provided by the userWe collect and use the following information to provide, improve, protect, and promote our Services. We collect some information such as Full Name, Phone number, Email, Country, Date of birth, Social media accounts (Google, Apple, Facebook), and GPS, and other information not mentioned herein.You can modify your account information at any time by making changes in the account management section on the system.

2. Information provided by customersCustomer or user may load or store information in Customer Data. Smartos does not communicate directly with the personal information stored by the Customer or the user.Each customer is responsible for informing their customers and third parties regarding the data that the customer collects and how this data is transformed through the customer’s service.

3. Information is collected automaticallyWhen a user or customer uses our services, we may automatically store information from the customer’s or user’s device using our own developed schemes.

5. How we collect your information

We obtain your personal information from a variety of sources:

  • You provide your information directly (when registering an account on the system)
  • We store certain information automatically when you use our platform or services (including technologies such as cookies).
  • We receive certain information from Third parties (such as when you sign up for an account and use Third-party services or when you pay us using a mobile app or online payment channel)

6. How we use your information

Your personal information sent to us through Smartos platforms and services will be used for the purposes detailed in this privacy policy or in connection with this browser page. We may use your personal information in the following cases:

  • Provide information, services and support at your request
  • Send email notifications of our programs, special events, marketing campaigns, surveys, promotions, advertisements
  • Send you contracts and invoices, and collect service charges from you
  • Notify you of changes in our service, technical issues or privacy policy
  • Resolve disputes and arising issues related to the use of the website
  • Prevent illegal or prohibited activities outlined in the Terms of Use
  • Evaluate and improve our services
  • Ensure safety and integrity of our Services
  • Resolve your complaints, claims, inquiries related to our software and services
  • Protect your rights and property (from abuse, fraud)
  • Compare the accuracy of the information you provide with a third party

However, we may disclose your personal information in the following cases:

  • We have your consent to disclose this information
  • A third party you authorize or allow to ask us for your personal information upon legal request or from a government agency or if we confirm such action is necessary to comply with legal requirements or to comply with the law
  • Serve the purpose of investigation, prevent or take action in connection with illegal activities, suspected fraud, threats to the safety of any person or other provisions of law.
  • Protect someone else’s rights, interests, property, safety
  • To other third parties with whom we have joint ventures to provide Smartos services or new Smartos related services.

Other than these mentioned in this policy, Smartos will not provide, sell, rent or lend any personal information to any third party, except as required by a governmental authority, a valid court or complied with local laws or regulations.

7. Your rights

When using Smartos software and services, you have the following rights:

  • Access, update, change or delete personal information directly in your account or contact us at [email protected] to request changes. Note that we may require confirmation of your identity before accepting the request made. If we are unable to confirm your identity or request, we will not be able to fulfill your request
  • Prevent and object to the collection of personal information in accordance with applicable law.
  • Submit inquiries and complaints to our service through this browser

8. Third party websites

On SMARTOS Booking App, from time to time, there may be advertisements containing links to browsers/websites of our partners. If you agree to access these links, keep in mind that these websites have their own privacy policies and content. Therefore, we do not bear any responsibility and liability for those. Please understand that leaving SMARTOS booking app means any of your personal data will be not covered by this policy.

9. Location Data

We may capture, store and use information about your location if you give us permission to do so (“Location Data”). We use Location Data to support and provide features on the Smartos Platform to ensure a contextually relevant experience for users including when undertaking searches for space services.The customer can enable or disable location services when you use the Smartos Platform at any time by way of your device settings.

10. Keeping your personal data safe

We are comitted to protecting your as our users’ personal data. Adequate and approriate technical and organizational measures are implemented to contribute to protecting the security of your personal data. However, bear in mind that no system is ever completely secure. We have implemeted various policies to guard against unauthorised access and unjustified holding of your personal data in our systems.Your password guards your user account, so we advise you to use a strong and unique password to your Smartos account. Never share your password with anyone, limit access to your SMARTOS account to your devices, and log out after having used the Smartos service.

11. Children’s Policy

Personal data from children under 13 years old or under the applicable age limit (the “Age Limit”) is not knowingly collected by us. If you under the Age Limit, you are not allowed to use the Smartos Service, and refrain from providing any personal data to us.If you are a parent or guardian of a child under the Age Limit and become aware that your child has provided personal data to Smartos, please contact us via [email protected]. If we discovered that we have collected personal data from a child under the age of 13, we will take reasonable actions to delete the personal data. This may require us to delete the Smartos account for that person.

12. Changes to this Policy

We may update and change this policy from time to time without notice. You can view the latest versions of this privacy policy any time on this browser page. Your acceptance to continue using of our products means that you agree to the revised policies.We will provide you timely notice within the Smartos Service or by sending you an email and/or a device notification. We will notify you in advance.

13. Contact us

Thank you for reading our Policy. If you have any questions about this Policy, please contact our Support Smartos by using the ‘Contact Us’ on https://smartos.space/ or email us via [email protected] . We hope you enjoy Smartos!