Challenge

Before coming to Smartos, Gohome used other management tools to send invoices via Zalo and generate periodic reports. Although it met some basic needs, this system lacked essential elements for large-scale management:

Scale of 2,200 rooms but only 2 accountants + 1 customer service staff
Traditional operation process: CTV manages the building → sends information → accountant issues bill.
No resident app for interaction and notifications.
Lack of incident and maintenance management, causing delays in processing.
Dispersed data, unable to comprehensively track the performance of each building.

This forced the Gohome team to manually handle each invoice, each payment notification, and always be in a "race" mode whenever a contract deadline approached or an issue arose.

Expectation

Managers are interested in features:

Room status and invoice management
Integrated Zalo OA for automatic sending

Solution

PMS management software: Well supports multi-branch rental apartment chains. Enhanced centralized management helps optimize costs, comprehensive management without increasing staff numbers.

BeSpoke: Customization, adding features closely following the internal processes Gohome is implementing.

Outcome

From April, with persistent care and support. By the end of July, the client tested 1,000 rooms. Although there are some points that need further improvement, thanks to timely listening, support, and especially the close, decisive process in closing the deal, the client has completely trusted and is ready to expand.

Through many working sessions, perhaps what made Gohome choose Smartos is not just the service but also the patience and understanding in the way the team listens to needs. After 3 months of testing on the first 1,000 rooms, Gohome noticed a significant change:

Reduced invoice and fee notification processing time by over 80%.
Reduced report preparation time by 40%.
Centralized management process: from invoices, customers, utility services, to room status, all instantly displayed on a single information management page.
All financial and operational metrics are updated in real-time: Managers no longer have to wait day by day for staff to prepare report files, now data is updated in real-time, just 1 click to download the building report and desired time

With continuous support from the Smartos team, Gohome is completely assured to gradually expand its business scale.

This is not just a technical step but also a milestone in digital transformation in operations, where technology does not replace humans but helps humans do better! The Gohome team can focus on strategy, customer care, and developing the long-term rental model!

Next plan: Gohome will deploy an additional 1,500 rooms on Smartos. This is proof of the persistence, dedication, and professionalism in Smartos' journey to accompany customers.

Gohome Apartment Chain

Challenge

Expectation

Solution

Outcome

Introduction

Type

Solution

Number of rooms

Start Date