The Little Thao Dien

Challenge

All operational and management processes at The Little Thao Dien were manual, spontaneous, and lacked systemization, leading to numerous issues related to management, operations, and customer experience. Therefore, they wanted to implement a management system into their operations to systematize all activities and enhance customer experience.

Customer Expectations

• Systematize all operational and management processes
• Manage, store, and report business activity information on a single system (customers, contracts, revenue, expenses)
• Manage and monitor employee activities on the system
• In the future, Smartos will develop additional features related to invoice and utility management (electricity, water). Employees will not have to manually enter data related to invoices and utilities, saving operational time and reducing errors for business activities at The Little Thao Dien.

Solution

Smartos proposed that the customer use the Smartos CRM solution. Through Smartos CRM, The Little Thao Dien can manage all building activities on the system. All operational and processing procedures at The Little Thao Dien are now systematized through CRM features. Employees can better track, support, and store customer information. Additionally, the building management can understand the business situation of the building through the report management system anytime, anywhere, thereby enhancing management capabilities and making timely business decisions.

Outcome

• Business activities are conducted systematically through the booking management system.
• Customer information and status are well stored and managed thanks to the customer management system.
• Business metrics are clearly and continuously displayed thanks to the flexible and intuitive report management system.
• Customer contract data is stored and managed consistently. Missed contract situations are minimized thanks to the auto-fill & preview contract feature.